RETURNS & REFUNDS

RETURNS POLICY

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• If an item has a brand tag attached, it must be returned with the tag in its original position.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you processed your order through guest checkout please contact our friendly Customer Service to start your return.

Your returned item must arrive at ANITA ARDELEAN no later than 14 days after your delivery date. 

Prepare your package with the return documents.

REFUNDS

Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

If you choose, we can issue your refund as ANITA ARDELEAN credit; the amount will effortlessly apply at checkout the next time you shop with us.

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.